Back To Schedule
Saturday, October 5 • 8:00am - 8:20am
QS - Retaining Today’s Savvy Consumer (with Better Customer Service)

Sign up or log in to save this to your schedule, view media, leave feedback and see who's attending!

Customer service can make or break a business – and its tools and techniques have evolved to meet the demands of today’s increasingly savvy customer. Stop by this session for a roundup of everything that’s hot today, according to retail industry executives, whose businesses support 42 million American jobs. Understand what’s working with today’s customer – and what’s ripe for reinvention.  Exchange ideas with peers for conveying updated best practices to your students.

For CEUs, please complete the end-of-session survey: ​https://www.surveymonkey.com/r/ZP6NV7Q​​​


avatar for Adam Lukoskie

Adam Lukoskie

Vice-President, NRF Foundation, National Retail Federation (NRF)
Adam Lukoskie is vice president of the NRF Foundation. In this role, he oversees management of all major programs, ensures that efforts between the Foundation and the National Retail Federation on advocacy, workforce issues and research are aligned, and develops strategies, programs... Read More →

Saturday October 5, 2019 8:00am - 8:20am EDT
Oak Room