Customer service can make or break a business – and its tools and techniques have evolved to meet the demands of today’s increasingly savvy customer. Stop by this session for a roundup of everything that’s hot today, according to retail industry executives, whose businesses support 42 million American jobs. Understand what’s working with today’s customer – and what’s ripe for reinvention. Exchange ideas with peers for conveying updated best practices to your students.
For CEUs, please complete the end-of-session survey:
https://www.surveymonkey.com/r/ZP6NV7Q
C19-QS-6
